Please note that it may take a few hours for order confirmations to be sent automatically. Please also check your spam folder. If you haven't received a confirmation within 24 hours, don't hesitate to contact us using our contact form . Our team is here to help.

We accept a variety of common payment methods including TWINT and credit cards (Visa, Mastercard, Maestro, American Express and UnionPay).

In addition, we offer express checkout solutions with Shop Pay , Apple Pay and Google Pay to ensure an efficient and first-class ordering process. All of our payment options are of course safe and reliable.

All our products are delivered free of charge – no additional shipping costs for you! 😊

Delivery usually takes place within 1-3 working days from the time you place your order. We always strive to get your products on the road as quickly as possible so that you can hold them in your hands as soon as possible.

You can view your current order status by entering the shipment number at the following link: Planzer

Our shipping logistics are designed in close partnership with the renowned Planzer KEP AG. Quality and reliability are at the heart of how we work together to ensure your orders are delivered safely and on time.

Our deliveries are currently made exclusively via our reliable standard shipping, which is implemented exclusively in cooperation with Planzer. Quality and care are always the focus to ensure that your order reaches you safely and on time.

Absolutely! Planzer will contact you before delivering your order. They rely on proactive communication to ensure that you are informed about the delivery time and everything goes smoothly. If you mutually agree, you also have the option of depositing the goods without a signature if you are not at home and agree to this.

Delivery of our products is currently only possible within Switzerland and Liechtenstein .

Unfortunately, the option for additional assembly services is currently not available. However, we are working to expand our service offering and will keep you updated on any changes in this regard.

We offer a 2 year guarantee on all our products. This warranty is intended to ensure that our items are free from defects in material or workmanship.

If you receive damaged or defective items, we ask you to take pictures of the item in question and send them with the order number (starting with X1) to shop@restylia.ch . Our team will review the images to determine if there is any shipping damage, defects in materials or workmanship. Good images are important here. After successful testing, a replacement part will be sent to you free of charge and the damaged or defective part will be taken away when the replacement part is delivered.

In the event that you have received incorrect items, we ask you to take pictures of the goods received and send them with the order number (starting with X1) to shop@restylia.ch . Our team will review the situation. After successful verification, the correct goods will be delivered immediately and the incorrectly delivered goods will be taken away when the correct item is delivered.

Unopened products can be returned within 30 days of receipt, provided they are unused and in their original condition. The buyer bears the return shipping costs. The purchase price will be refunded (less additional, delivery and shipping costs). The exception to this is the case that RESTYLIA has made an error (e.g. defective goods, incorrect delivery). In such cases, returns are free of charge for the customer. Please contact shop@restylia.ch with the order number in the subject line (starts with X1) for further instructions.

As soon as we receive the returned goods, our team will check the condition. If everything is in order, the purchase price will be refunded using the same payment method as quickly as possible (with deduction of additional, delivery and shipping costs). Please note that no refund can be given if the item has been opened or is not in its original condition.